Data protection:
During the initial meeting, clients are given a Statement that explains how the data is handled under the General Data Protection Regulation (GDPR) 2018.
Missing Element Mortgage Services Limited is an Appointed Representative of Sesame Limited (“Sesame”) which is part of Sesame Bankhall Group Limited.
Missing Element Mortgage Services Limited, (and Sesame) hold records concerning the financial relationship with us during your time as a client and following the closure of our business if we are required to do so.
Sesame is responsible for ensuring that all sales and advice we provide is compliant with the rules and regulations applied to Financial Services in the UK and in accordance with their policies and procedures.
Client details are passed from us to Sesame, who may make direct contact in order to check that we are treating clients with care and respect and that there are no complaints.
With power comes responsibly, which that Sesame may be required to pass on clients’ details to legal and regulatory bodies, including the Financial Conduct Authority and the Financial Ombudsman Service.
Sesame also shares client information with other financial service organisations, (including product providers), law enforcement agencies, and fraud prevention agencies. This is required in order to prevent and detect financial crime while ensuring that we are complying with all relevant laws and regulations.