About Missing Element Mortgage Services

You can provide feedback or make a complaint to our network Sesame. Please contact them on the details below:

Write to: The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.

Email: CustomerRelations@sbg.co.uk

Telephone: 0345 0456 800 (Mon-Fri 9 am to 5 pm)

We are a family-run business, our team of experienced mortgage brokers understand that making big financial decisions can be daunting.

With this at the forefront of our minds, we always provide great solutions to assist our clients, regardless of the complexity of their financial circumstances.

We value your privacy and the data you choose to share with us highly.  We keep our data privacy policies up to date and use the latest in encryption to protect your data.

Please contact us for copies of our data privacy policies, and also the policy of our network Sesame.

For Will writing we act as introducers. 

FCA does not regulate Will writing.

FCA does not regulate some forms of buy to let and let to buy mortgages.

Nigel Jones

Following employment within other firms, our director, Nigel Jones, established Missing Element Mortgage Services after his own expectations regarding customer service were not met. Nigel believes that customer service and experience are the very cornerstones of what we do.

01773 856 355


Lorraine Jones

Lorraine is head of our admin and compliance team. Her experience and wealth of knowledge, gained while working for the Prudential, ensures that the team stays within the bounds of compliance.


Honor Porter

Honor joins Missing Element as a mortgage and protection advisor

She is an Avid golfer and a member at Matlock Golf Club

She has a propensity for helping clients with adverse credit and is building a solid reputation with the results she produces.

01773 856 355


Client satisfaction – delivered in a safe, friendly, and fair environment.

We are here to guide you through the entire process from your first call through to when you put the keys in the door, we will help you get all your ducks in a row, manage the estate agents and decipher the solicitors document’s, whether your a first time buyer, seasoned in the art of remortgage, have bad credit or are a landlord with multiple buy to let properties we have options for you.

So if you are looking for the a great mortgage advisor or broker near you contact us at Missing Element Mortgage Services or pop into our office in Belper, Derby.