You can provide feedback or make a complaint to our network Sesame. Please contact them on the details below:
Write to: The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.
Email: CustomerRelations@sbg.co.uk
Telephone: 0345 0456 800 (Mon-Fri 9 am to 5 pm)
We are a family-run business, our team of experienced mortgage brokers understand that making big financial decisions can be daunting.
With this at the forefront of our minds, we always provide great solutions to assist our clients, regardless of the complexity of their financial circumstances.
Nigel Jones
Following employment within other firms, our director, Nigel Jones, established Missing Element Mortgage Services after his own expectations regarding customer service were not met. Nigel believes that customer service and experience are the very cornerstones of what we do.
Lorraine Jones
Lorraine is head of our admin and compliance team. Her experience and wealth of knowledge, gained while working for the Prudential, ensures that the team stays within the bounds of compliance.
Honor Porter
Honor joins Missing Element as a mortgage and protection advisor
She is an Avid golfer and a member at Matlock Golf Club
She has a propensity for helping clients with adverse credit and is building a solid reputation with the results she produces.
Client satisfaction – delivered in a safe, friendly, and fair environment.
We are here to guide you through the entire process from your first call through to when you put the keys in the door, we will help you get all your ducks in a row, manage the estate agents and decipher the solicitors document’s, whether your a first time buyer, seasoned in the art of remortgage, have bad credit or are a landlord with multiple buy to let properties we have options for you.
So if you are looking for the a great mortgage advisor or broker near you contact us at Missing Element Mortgage Services or pop into our office in Belper, Derby.